Terms & Conditions of Sale

1. SELLER AND SCOPE​

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These Terms and Conditions govern consumer purchases of physical products from virage.gg, operated under the VIRAGE brand by GOODGAMES, a French single-member simplified joint-stock company (SASU) with share capital of €2,000.

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Registered office: 220 Allée des Figons, 13510 Éguilles, France. Registration: Aix-en-Provence Trade and Companies Register, 882 561 194. SIRET: 882 561 194 00011. EU VAT number: FR15882561194. Email: contact@virage.gg. Telephone: +33 7 60 61 30 69.

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In these Terms, “we” means GOODGAMES and “you” means the consumer placing the order. You must have legal capacity to enter into the contract. Businesses wishing to purchase for resale should contact us for the applicable professional terms.

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The version applicable to your purchase is the version in force when you place your order. Later changes do not alter an existing order. Mandatory consumer rights remain applicable.

 

2. PRODUCTS AND AVAILABILITY

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The product page describes the product's essential characteristics, available sizes, colours, price and availability. Please consult the relevant size guide before ordering. Photographs illustrate the products; screen settings can affect how colours appear, without altering our obligation to supply goods conforming to the contract.

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Products are offered while available. If an item becomes unavailable after your order, we will inform you promptly and offer a refund for the unavailable item or an alternative delivery arrangement requiring your agreement. We will not substitute a different product without your consent.

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A product offered for preorder is identified as such. The delivery date or period stated before purchase applies to that preorder. Any proposed postponement will be communicated to you and does not remove your statutory cancellation rights.

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3. PRICES AND PROMOTIONAL CODES

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Prices are shown in euros and include applicable VAT unless the site expressly indicates the tax treatment applicable to your destination. Delivery charges and any other charges collected by us are shown before you confirm payment. The price agreed when the order is placed applies to that order.

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Promotional codes are subject to the conditions of the relevant offer, including validity dates, eligible products or colours, minimum spend, usage limits and whether offers may be combined. The applicable reduction appears in the order summary before payment. Buying a discounted, clearance or special-edition product does not remove your statutory rights.

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For deliveries outside the European Union, import duties, local taxes or customs clearance charges not collected at checkout may be payable to the competent authorities or carrier. Where applicable, these are your responsibility as importer; this does not exclude our own legal or contractual obligations. Please check the rules for the destination country before ordering.

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4. ORDERING AND PAYMENT

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Select your products, size, colour and quantity, provide the requested contact and delivery details, choose an available delivery and payment method, and check the order summary. You can correct errors before final confirmation.

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By accepting these Terms and activating the final payment confirmation, you place an order with an obligation to pay. An order confirmation is sent to the email address you provide. Please keep it and these Terms. You may request a copy of the contractual information from contact@virage.gg.

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The available payment methods are those displayed at checkout. Payments are handled by the payment provider selected there, using security measures intended to protect the transaction. Payment may require authentication. If payment is declined, the order cannot be processed until payment is successfully completed

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We may refuse an order only for a legitimate reason, such as a substantiated fraud concern or a payment failure. We will inform you and refund any amount collected for an order we do not fulfil. This does not give us a general right to cancel a valid order at our discretion.

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You are responsible for providing accurate information and protecting any account credentials. This does not exclude our responsibility where applicable.

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5. ORDER CHANGES

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For a change of size, address or other order detail, contact webshop@virage.gg promptly with your order number. We will confirm whether the change remains possible. This procedure does not affect your withdrawal or statutory guarantee rights.

 

6.DELIVERY AND TRANSFER OF RISK​

 

Orders are shipped from the Aix-en-Provence area in France in suitable protective packaging. The delivery methods available for your destination, charges and stated delivery times are shown before purchase. Depending on the available service, delivery is to your chosen address or collection point.

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Unless a different preparation period is indicated for the product, orders for in-stock items placed before 12 noon are processed the same working day. There are no dispatches at weekends or on French public holidays. High order volumes can add one or two working days to preparation; this does not override the agreed delivery deadline. A dispatch confirmation is sent by email with available tracking details.

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The total delivery period includes preparation and carriage. If no date or period has been agreed, delivery takes place without undue delay and no later than thirty days after the contract is concluded.

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If we fail to deliver on time, you may require delivery within a reasonable additional period and then terminate the contract if delivery still does not occur, in accordance with the French Consumer Code. You may terminate immediately where the law allows, including if we refuse delivery or an agreed essential deadline is missed. Where the contract is terminated on this basis, sums paid are refunded within fourteen days.

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Risk of loss or damage passes to you when you, or a third party you designate other than the carrier, physically receives the goods. If you independently appoint a carrier that we did not offer, risk passes when we hand the goods to that carrier. Ownership passes upon full payment.

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7. MISSING DAMAGED OR INCORRECT GOODS

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If your parcel has not arrived or an item is damaged or incorrect, contact webshop@virage.gg with your order number. Photographs and packaging can help us investigate. Prompt reporting is helpful but is not a condition that limits your statutory rights.

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For a carrier offered by VIRAGE, we handle the carrier claim. You do not have to resolve that claim yourself before exercising your rights against us.

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For an incorrect, damaged or defective item, contact us to arrange return at our expense. In addition to your statutory rights, we maintain our commitment to offer, once the issue is established, the ordered replacement or reimbursement at your choice. Any replacement requires availability; otherwise we offer reimbursement. For a fully returned order, this includes the delivery charges paid. A partial return does not cancel the purchase of items you keep.

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8. WITHDRAWAL AND RETURNS

 

Notification period

 

For distance purchases, the statutory withdrawal period is fourteen days. VIRAGE extends the notification period to fifteen clear days from receipt, without any need to give a reason. Neither the day of receipt nor the day on which this clear-day period expires is counted; if the resulting deadline falls on a Saturday, Sunday or public holiday, it extends to the next working day. For goods ordered together but delivered separately, the period runs from receipt of the last item.

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Notify us before the deadline by an unambiguous statement sent to webshop@virage.gg or by post to GOODGAMES, VIRAGE Customer Service, 220 Allée des Figons, 13510 Éguilles, France. You may use the form at the end of these Terms. We acknowledge electronic withdrawal notifications by email. Giving advance notice does not require our permission to withdraw.

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Returning the goods

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The statutory return period is fourteen days after notification. VIRAGE allows thirty days after notification to send the goods back to the address above. You pay the direct return costs for a change of mind. We bear return costs for incorrect, damaged or defective goods where applicable.

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Return the goods and supplied accessories with suitable protection. A tracked service and retention of proof of dispatch are recommended. Original packaging is recommended for protection but its absence alone does not remove the statutory withdrawal right.

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You may examine and try on the gloves to establish their nature, characteristics, fit and functioning. You are liable only for diminished value caused by handling beyond what is necessary for those checks, under the conditions laid down by law. Opening the packaging or trying on the gloves does not automatically exclude withdrawal on hygiene grounds.

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Refund

 

For a full withdrawal, we refund all sums paid, including the least expensive standard delivery option offered when ordering. Additional costs for a more expensive delivery option chosen by you are not refunded. For a partial withdrawal, we refund the returned items and any refundable delivery costs attributable to them; costs relating to retained items remain payable.

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We refund without undue delay and no later than fourteen days after receiving your withdrawal notification. Unless we offer to collect the goods, we may withhold reimbursement until we receive them or you provide evidence of their dispatch, whichever occurs first. Reimbursement uses the original payment method unless you expressly agree to another method, at no cost to you.

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Personalised goods

 

Goods made to your specifications or clearly personalised are excluded from the withdrawal right as provided by law. Choosing a standard size or colour, or a special edition available in the catalogue, is not by itself personalisation. The statutory guarantees remain applicable to personalised goods.

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9. SIZE EXCHANGES

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Within the return periods above, you may request a size exchange by contacting webshop@virage.gg. You pay the cost of returning the original item for a size change. Once it is received, we send the replacement size free of charge. If the requested size is unavailable, we contact you to agree on an alternative or refund under the applicable return terms. This offer does not limit your withdrawal or statutory guarantee rights.

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10. STATUTORY GUARANTEES

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GOODGAMES is responsible for the statutory guarantee of conformity under Articles L217-3 and following of the French Consumer Code and the guarantee against hidden defects under Articles 1641 and following of the French Civil Code. Contact contact@virage.gg or write to our Customer Service address to exercise these rights. A proof of purchase and description of the problem help us handle your request. These guarantees are free of charge and apply independently of any additional commercial guarantee.

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Information on the guarantee of conformity

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For new goods, you benefit from the statutory guarantee for defects of conformity that appear within two years after delivery. During that period, you must establish the existence of the defect, not the date on which it arose, subject to the legal exceptions to that presumption.

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You may request repair or replacement. We may reject the remedy you choose only in the circumstances permitted by law, in particular impossibility or disproportionate cost, and must explain the decision. Bringing the goods into conformity must be free of charge, without major inconvenience and within a maximum of thirty days of your request. You may suspend payment of any outstanding price to the extent permitted by law until our obligations are fulfilled.

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For purchases governed by the rules in force from 31 July 2026, choosing repair under the guarantee entitles you to a twelve-month extension of the guarantee. If you request repair but we impose replacement, a new two-year guarantee period runs from delivery of the replacement. Any longer protection required by applicable law remains available.

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You may keep the goods and obtain a price reduction, or return them and terminate the contract, where we refuse to bring them into conformity, the remedy exceeds thirty days, causes major inconvenience, or the defect persists after an unsuccessful attempt. You may also request a price reduction or termination immediately if the defect is sufficiently serious. Termination is unavailable for a minor defect, which it is for us to establish.

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If the contract is terminated, you return the goods at our expense. Refunds due under the guarantee are made without undue delay and within the statutory period, including, on termination, no later than fourteen days after receipt of the goods or proof of return. The original payment method is used unless expressly agreed otherwise, without additional charges.

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These rights do not prevent a claim for damages where the legal conditions are met. Normal wear or damage caused by misuse is not, by itself, a defect of conformity; this does not exclude a claim where the problem is in fact covered by the guarantee.

 

Hidden defects

 

You may also invoke the guarantee against hidden defects that render the product unfit for its intended use or so reduce that use that you would not have bought it, or would have paid less, had you known of the defect. An action must be brought within two years after discovery of the defect, subject to the applicable statutory long-stop period. Under the legal conditions, you may return the product for a refund or keep it and obtain a reduction in price.

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11. COMPLAINTS AND CONSUMER MEDIATION

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First send your complaint to webshop@virage.gg or to our Customer Service postal address. Please include your order reference and explain the issue.

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In accordance with the French Consumer Code provisions concerning consumer dispute mediation, after contacting us and if you have not received a satisfactory response, you may refer your dispute free of charge to:

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CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice

49 rue de Ponthieu, 75008 Paris, France

Telephone: +33 1 89 47 00 14

Website: https://www.cm2c.net/declarer-un-litige.php

Email: litiges@cm2c.net

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You must have made a prior written complaint to us. Referral must take place within one year of that complaint and remains subject to the statutory admissibility conditions. Mediation is voluntary and does not remove your right to bring proceedings before the competent court.

 

12. PERSONAL DATA AND INTELLECTUAL PROPERTY

 

GOODGAMES processes personal data to handle orders, delivery, customer service and related legal obligations. Further information, including your rights and how to exercise them, is available in our Privacy and Cookies Policy. Accepting these Terms does not by itself constitute consent to marketing or optional cookies.

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The VIRAGE name, logos, texts, photographs and other protected content remain the property of their respective rights holders. Use beyond what the law permits requires the rights holder's authorisation. You may save and print these Terms for your own records.

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13. LIABILITY AND APPLICABLE LAW​

 

We remain responsible for performance of our contractual obligations under applicable law. Force majeure is governed by Article 1218 of the French Civil Code and does not remove any mandatory consumer rights. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited.

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French law governs these Terms. This choice does not deprive a consumer of mandatory protections applicable in their country of habitual residence where those protections apply. Competent courts are determined by the applicable rules; no exclusive jurisdiction is imposed on consumers.

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If a provision is invalid, the remaining provisions continue to apply to the extent permitted by law. English and French versions are provided; any discrepancy is interpreted in accordance with mandatory consumer protection rules.

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14. CUSTOMER SERVICE

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Email: webshop@virage.gg.

Telephone: +33 7 60 61 30 69, Monday to Friday, 9 am to 5 pm, French local time.

WhatsApp: the same number, Monday to Friday, 9 am to 8 pm, and Saturday, 9 am to 7 pm, French local time.

Postal and return address: GOODGAMES, VIRAGE Customer Service, 220 Allée des Figons, 13510 Éguilles, France.

 

Withdrawal form

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Complete and send this form only if you wish to withdraw from a purchase. Delete whichever does not apply.

To GOODGAMES, VIRAGE Customer Service, 220 Allée des Figons, 13510 Éguilles, France — contact@virage.gg.

 

I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods:

Goods: ................................................................................

Ordered on / received on: .....................................................

Order number, if available: ...................................................

Consumer name(s): ................................................................

Consumer address(es): ...........................................................

Date: ..................................................................................

Signature, only if submitted on paper: ......................................

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