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Shipping Policy

 

Shipment processing times

 

- We ship from Aix-en-Provence (France). Our gloves are shipped in a bubble wrap envelope ( cm26x22x3 )

- All Orders made before 12:00 pm are processed the same day . Orders are not shipped on weekends or holidays.

- If We are experiencing a high volume of orders, shipments may be delayed by 1 or 2 days.

 

Shipping rates & delivery estimates


- Shipping charges for Your Orders will be calculated and displayed at checkout.

- Shipping method:

- Postal service with tracking. For France, the tracking indicates only the delivery in the postal box.
- DHL Express

 

Shipment confirmation & Order tracking

- You will receive a Shipment Confirmation Email once your Order has shipped containing your tracking number(s). 


Customs, Duties and Taxes

 

VIRAGE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

 

Damages

 

VIRAGE is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim

Returns Policy

 
 

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By visiting this page on our website: Contact us
By sending us an email

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Conditions for Returns

 

In order for the Goods to be eligible for a return, please make sure that:

- The goods were received in the last 14 days
- The goods are in the original packaging

- Due to personal hygiene, gloves have not been used and only wear once to check the size

The following Goods cannot be returned:

- The supply of Goods made to your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Returning Goods

 

Here the address to return the goods:

GOODGAMES SAS

VIRAGE Customer Service

220 Allee des Figons

13510 Eguilles ( France )

 

If you return the goods requesting a different size, we will ship the new size free of charge as soon we receive the one returned.

If you return the goods caused by a defect, we will indicate you the service to use and we will refund the shipment.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend a trackable mail service. We are unable to issue a refund or ship a new pair without actual receipt of the Goods or proof of received return delivery.

If you have any questions about our Returns and Refunds Policy, please contact us:
 

Returns
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