Shipping And Returns

Shipping your order

 

We ship from the Aix-en-Provence area in France, in packaging suited to protecting your products. Unless a different preparation period is stated on the product page, orders for in-stock items placed before 12 noon are processed the same working day. We do not dispatch at weekends or on French public holidays. At busy times, preparation can take an additional one or two working days; the agreed delivery deadline remains applicable.

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Preorders follow the delivery date or period stated before purchase. Any proposed change is communicated to you and does not remove your statutory cancellation rights.

 

Delivery options charges and tracking
 

Available delivery methods depend on your destination. Their charges and stated delivery times are shown before payment. Where offered, you can choose delivery to your address or a collection point. The total delivery period includes preparation and carriage.

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We email you when the order is dispatched, with tracking information available for the selected service. If no delivery date or period has been agreed, delivery takes place without undue delay and no later than thirty days after the contract is concluded.

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For deliveries outside the European Union, import duties, local taxes or clearance fees not collected at checkout may be payable by you as importer. This does not exclude our own obligations.

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If your delivery has a problem

 

Contact webshop@virage.gg with your order number if your parcel is late, missing or damaged, or contains the wrong item. Photographs can help us investigate. We handle claims with carriers offered by VIRAGE; you retain your rights against GOODGAMES.

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Risk remains with us until you or your designated recipient physically receives the goods, except where you independently appoint a carrier we did not offer. In the event of late delivery, the statutory rights to require delivery, terminate the contract and receive reimbursement apply as described in our Terms and Conditions of Sale.

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Changing your mind

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VIRAGE gives you fifteen clear days from receipt to notify us of withdrawal, extending the statutory fourteen-day period. The clear-day calculation and weekend/public-holiday extensions are set out in our Terms and Conditions of Sale. For items from the same order delivered separately, the period runs from receipt of the last item.

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Email your decision to webshop@virage.gg or write to the return address below. You may use the withdrawal form in our Terms. No reason is required and withdrawal does not require our approval. We acknowledge electronic notifications by email.

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After notification, you have thirty days to send the goods back. You pay the direct return costs for a change of mind. Please return supplied accessories and protect the goods adequately. A tracked service and proof of dispatch are recommended.

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You may examine and try on the gloves. Handling beyond what is needed to check the product can lead to liability for diminished value under the law. Missing original packaging does not automatically remove your withdrawal right. Clearly personalised or made-to-specification goods are excluded as provided by law; standard colours, sizes and catalogue special editions are not by themselves personalised goods.

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Refunds

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For full withdrawal, we refund the products and the least expensive standard outbound delivery option we offered. An express or other premium delivery supplement is not refunded. For partial withdrawal, we refund returned items and refundable delivery costs attributable to them, while costs relating to retained items remain payable.

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Refunds are due without undue delay and within fourteen days after notification. Unless we offer collection, we may withhold reimbursement until receipt of the goods or evidence of dispatch, whichever is earlier. We use the original payment method unless expressly agreed otherwise, without refund fees.

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Size exchanges

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Contact us within the return periods above to arrange an exchange. You pay the return postage for a size change. Once we receive the gloves, we send the replacement size free of charge. If it is unavailable, we agree an alternative or refund under the applicable return terms. Your withdrawal and statutory guarantee rights remain unaffected.

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Incorrect damaged or defective products

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Contact us to arrange return at our expense. Once the issue is established, we maintain our commitment to offer a replacement of the ordered product or reimbursement at your choice, subject to replacement availability. Your statutory guarantee rights remain fully applicable. Full details are in the statutory guarantees section of our Terms and Conditions of Sale.

 

Return address and contact

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GOODGAMES — VIRAGE Customer Service

220 Allée des Figons

13510 Éguilles, France

Email: webshop@virage.gg

Telephone: +33 7 60 61 30 69

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Please include your order number so we can identify the return. This page summarises our return arrangements and does not restrict the rights set out in our Terms and Conditions of Sale or mandatory law.